Take your office building cleaning to the next level with task lists for each area.
Provide an accurate proof-of-service for each micro-location in the customer location that the cleaner showed up and did a quality job. For example, an indoor micro-location implies areas such as lobbies, elevators, washrooms, meeting rooms, maintenance rooms. An outdoor micro-location implies areas such as parking lots, garages, garbage bin areas.
Know the “who, where, when and what ” of your team, reducing the need to go for in-person supervision and manually inputting data into paper forms, thereby saving time and money for your business. Having real-time visibility into how well you are cleaning the facilities you manage gives you the ability to take care of any issues before they turn into problems or complaints, thereby retaining customers.
Let your workforce know about the task list to complete at each shift at each micro-location. Let your managers replace traditional tick sheets with inspection checklists per each micro-location and automatically create jobs to clear deficiencies, thereby taking the quality control process and your business reputation to the next level.
Kanala, CEO of Startosfy, talks about the challenges of ‘The Great
Resignation’ in the commercial cleaning industry and how Stratosfy Marker
leverages beacon technology and cloud computing to create a state-of-the-art workforce
management system that can help commercial cleaning and janitorial companies
survive what might be their greatest post-pandemic challenge.
Jani-King Ottawa, one of the top janitorial services companies, has recently onboarded Startosfy Marker- a beacon-based workforce automation technology- to manage their employees and improve customer satisfaction. Beacon technology leverages wireless Bluetooth technology to communicate with smart devices. A beacon is a small hardware/transmitter that can be installed easily throughout any property
If you are into the business of commercial cleaning then you know how important customer satisfaction is, particularly when the industry standards, in general, are going up on the one hand, while profit margins are coming down on the other hand, owing to growing competition in the market. How do you keep your customers satisfied under these circumstances? To answer this, it would help to look at what customers are actually expecting from your commercial cleaning company and how to cost-effectively cater to those needs.
Muthu’s story of transformation from ‘owner operator’ to ‘owner executive is inspiring to many young entrepreneurs of the commercial cleaning industry; he started as a sole employee of his first franchise with Jani King, with his commitment and customer relationships he had soon grown into a team of 40+ with a strong book of diverse clients ranging from government buildings, manufacturing facilities, to warehouses and car dealerships.