If you are into the business of commercial cleaning then you know how important customer satisfaction is, particularly when the industry standards, in general, are going up on the one hand, while profit margins are coming down on the other hand, owing to growing competition in the market. How do you keep your customers satisfied under these circumstances? To answer this, it would help to look at what customers are actually expecting from your commercial cleaning company and how to cost-effectively cater to those needs.
If you are into the business of commercial cleaning then you know how important customer satisfaction is, particularly when the industry standards, in general, are going up on the one hand, while profit margins are coming down on the other hand, owing to growing competition in the market. How do you keep your customers satisfied under these circumstances? To answer this, it would help to look at what customers are actually expecting from your commercial cleaning company and how to cost-effectively cater to those needs.
Yes, we all know that having a customer service division is
important. Without a proper customer grievance and feedback system, you have
more and more frustrated customers venting online via reviews and ratings,
hurting the online reputation and new business prospects. All the while, you
could have completely avoided this just by simply listening to customers'
grievances and giving assurance.
One of the reasons why customer service remains a key bottleneck is the costs involved in maintaining the division, even outsourcing comes at a hefty price. For commercial cleaning companies with a big crew, investing
in a comprehensive workforce management platform that includes a system for
customer feedback and the ability to directly communicate with the supervisors
involved is the smart thing to do. A comprehensive workforce management platform like Marker comes with in-built customer feedback and grievance
redressal mechanism. Your customers no longer have to wait in call or write
emails to contact you, they can simply log in to the Marker Android/IOS app or
use the web dashboard to directly raise the issue with the supervisors.
Real-time Updates and ‘Proof of Service’
Building trust and reliability is key to retaining existing customers and securing new business. But so far there is no definite way of achieving it, the best we could do is keep improving our process and hope to deliver our best. Marker has changed this; it is the only workforce management platform in the market that has integrated micro-location capabilities. Using the Bluetooth-based beacons, supervisors, and customers can gain visibility of the work through real-time updates. These small pluck and play devices are to be deployed at the designated service points with-in properties like wine cabinets, washroom mirrors, reception desk. They act as your beacons of trust and reliability that are intelligently connected with a highly customizable web dashboard powered by the cloud for real-time data.
Now, how long would it take for your supervisors to notify the client and communicate it back to the crew member? This is where
speed and precision come in, speed is the ability to communicate this in real-time,
precision is the ability to pinpoint the issue to the client in real-time.
Marker is the unique workforce management platform that offers these capabilities
by leveraging the micro-location capabilities.
Customers are used to accessibility; we are in a world where
financial transactions and investments are just a ‘touch of the button’ away on android devices. Naturally, customers looking for a commercial cleaning
services company are bound to seek the ease of this accessibility with their service providers. A desk-less
workforce management system that can be accessed on Android, IOS, and a web browser
will definitely make you the top choice for your potential customers.
However, this kind of customized platform requires substantial investments. Startsofy Marker allows you to just pay for the individual beacons as per your needs, we equip your commercial cleaning company with a customized Android/IOS app along with a web dashboard for real-time engagement of your crew members and clients.
No-show of cleaners and missing some of the cleaning tasks can
lead to loss of customer trust. Customers look for accountability, making the
data like employee logs and updates accessible in real-time and bringing
visibility through remote management tools ensures that accountability- making you stand out among your competitors.
Stratosfy Marker intelligently connects remote management
tools with micro-location capabilities. A turnkey solution for commercial cleaning
companies to go digital and remote, equipping them with flexibility, proof-of-service,
speed, precision, and micro-visibility.