Jani-King
Ottawa, one of the top janitorial services companies, has recently onboarded
Startosfy Marker- a beacon-based workforce automation technology- to manage
their employees and improve customer satisfaction. Beacon technology leverages
wireless Bluetooth technology to communicate with smart devices. A beacon is a
small hardware/transmitter that can be installed easily throughout any property
Things are starting to look positive
for the commercial cleaning industry, what felt like a rut brought on by
COVID19 is now starting to dwindle before a resurgent economy. Across the
globe, businesses have started to pick the pace, the workforce is coming back
to offices.
This period of uncertainty
provided a great learning opportunity for Commercial cleaning companies, in
terms of realizing the role of technology and automation in keeping the
business profitable and unlocking value through robust workforce management
software solutions.
While the existing workforce management software solutions are good
enough so far, will they suffice the needs of growing competition in the
industry?
A wave of Gen Z entrepreneurs is
now looking to foray into this multi-billion-dollar industry, with their
arsenal of innovative ideas and technology. While the software solutions are
good enough so far, will they suffice the needs of growing competition in the
industry? For early adopters, the beacon technology in conjunction with cloud
computing, and machine learning is changing the game altogether.
What is this beacon technology?
Jani-King Ottawa, one of the top
janitorial services companies, has recently onboarded Startosfy Marker- a
beacon-based workforce automation technology- to manage their employees and
improve customer satisfaction.
Read the full Interview of Madan Kanala on ' The Great Resignation'.
Beacon technology leverages wireless Bluetooth technology to communicate with smart devices. A beacon is a small hardware/transmitter that can be installed easily throughout any property. They are increasingly being used in proximity notifications, shopping & loyalty programs, environment monitoring, attendance management, ticketing in museums & galleries, etc.
How
is beacon-based technology different from traditional operational software
solutions?
Traditional operational software
solutions are reliant on GPS for location services and often rely on employees
manually updating the tasks completed inside the property. The ‘proof of
service’ in this case is provided by the employees owing to the limitations of
GPS- it is not possible to monitor important areas within the property, like
corridors, restrooms, pantry, reception, lounge, etc, using the traditional GPS
based technologies.
Beacon technology allows overcoming this by providing micro-location capabilities within a property. Stratosfy Marker, a beacon-based workforce management system, leverages these micro-location capabilities for commercial cleaning companies and enables them to remotely organize and monitor cleaning activities inside the property.
This ability to digitally engage the workforce and assure that services are carried out at precise locations within properties using wireless sensors, cloud computing, and artificial intelligence is set to unlock huge value and create greater customer satisfaction for commercial cleaning companies.
‘Proof
of Service’ with Bluetooth based Beacon Technology for Commercial Cleaning and
Janitorial Companies
Proof of Service is the most
challenging part of workforce management in the Commercial Cleaning Industry,
often creating friction between employers, employees, and customers. Marker is
the only workforce management with the micro-location capabilities for
automatically tracking the cleaning activities within the property, in the
smallest of the areas like dust bin in the pantry or individual tables at the
cafeteria.
When things go wrong in the line of business, even when there is a
genuine mistake by a crew member, your company will still be held accountable
by the customers. But there are also situations where the customers themselves
get confused and give wrong feedback about the cleaning crew.
Marker beacon technology provides
undeniable proof of service, the small sensors installed in in-door and
out-door places of importance automatically connects to workers’ phone and log
their activities, like the time of arrival and time spent at each designated
micro-location within the property. Supervisors and customers can access this
data in real-time using the web and mobile dashboards.
Integrated and Trunkey Benefits of Marker Beacon Technology
Marker stands out amongst
its peers in the workforce management software industry, not just because of
its unique micro-location capabilities, for the inherent benefits of Bluetooth based beacon technology, like,
Read
the interviewof Madan Kanala, CEO
of Startosfy, on ‘The Great Resignation’ in the commercial cleaning industry
and the game-changing beacon technology.
